Return Policy
RØFF International BV – Return Policy
We do not provide a free return policy because we believe this encourages people to order products they do not really need (knowing they can send it back without any cost). This behaviour is highly damaging to the environment and this is completely against our company policy.
If you have any doubts about our sizing or have specific questions about our specific product features, just send us an email at info@roffsocks.com
In case you receive a damaged or faulty product, get in touch via info@roffsocks.com immediately and we will arrange for a replacement.
To be eligible for a free replacement, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You’ll also need the receipt or proof of purchase.
Exchanges or Refunds
In case you have changed your mind about your purchase or ordered the wrong size or colour, you can contact us for a refund or exchange. In both cases, you will have to pay for returning the product to us. Please follow the below process to exchange the product or get a refund:
The process for an EXCHANGE:
Contact us within 30 days after purchase at info@roffsocks.com and let us know your order number and which products you want to have instead. We will confirm the exchange and the instructions to arrange for the exchange. In case you order the same product, there will not be a charge for the exchange. If you order a different product that is more expensive or cheaper, we will arrange for the extra payment or refund to confirm the exchange via email
The process for a REFUND:
In case you change your mind about the purchase, you can send the product back to us and ask for refund of the order. Please contact us within 30 days after purchase at info@roffsocks.com and we will confirm how to obtain the refund. In case there were several products within your order, you can ask for a full refund or for a partial refund. Once we receive the product(s) at our storage, we will immediately arrange for the full or partial refund of the order.
For both exchanges and refunds, it is essential that your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You’ll also need the receipt or proof of purchase.
Totaal 5 ster beoordelingen: 30 Totaal 4 ster beoordelingen: 8 Totaal 3 ster beoordelingen: 1 Totaal 2 ster beoordelingen: 0 Totaal 1 ster beoordelingen: 1
40 beoordelingen
- Joep K.Geverifieerde koperRated 5 out of 5 stars11 maanden geledenFantastisch en werkt top
Ik heb 123 km gelopen in etappes, kust portugal. Soms km’s achter elkaar in het zand. Einde dag geen enkele korrel zand in mijn schoenen. Amazing sleeve sock is niets teveel gezegd.
- Luc L.Geverifieerde koperRated 5 out of 5 stars3 weken geledenSuper socks
Super gemakkelijke sokken, goed zitten en houd het vuil buiten
- Nancy V.Geverifieerde koperRated 5 out of 5 stars3 weken geleden5*
volledig volgens wens
- Ronald D. R.Geverifieerde koperRated 5 out of 5 stars1 maand geledenBuiten mijn verwachtingen!
Wow,super kwaliteit en afwerking.Tijdens mijn trektochten naar Compostela moest ik regelmatig stoppen om steentjes te verwijderen uit mijn hoge schoenen.Ik heb er mij onmiddellijk een paar ROFF mouwsokken besteld.Nu nog even uittesten op warme dagen.
- Ben S.Geverifieerde koperRated 4 out of 5 stars2 maanden geledenVandaag voor de eerste keer gedragen.
Vandaag voor het eerst met een wandeling gedragen en tot nu toe zeer tevreden.
Ben benieuwd als ik ze vaker gedragen en gewassen heb hoe het met het verslijt gaat.
De sleeve over de schoen is geniaal. De haakjes van de wandelschoenen zijn hierdoor bedekt waardoor je niet met de veters van de andere schoen blijft hangen en er geen steentjes in je schoenen komen.
Tot nu toe zeer tevreden.