FAQ

Do you have a question? We are here to help you. We have listed the most frequently asked questions for you. If your question is not answered, please contact us.

Orders & payments

What are the payment methods?

You can choose from a wide variety of payment methods: Credit card, iDeal, Bancontact, many other local payment systems, PayPal and bank transfer.

Can I place a large order for a club or association?

That is certainly possible! Send an email to info@roffsocks.com and we will contact you as soon as possible.

I want to buy RØFF socks for someone as a gift but I don't know which one to choose.

Maybe you don't know the right size, or you don't know which color to choose. No problem. You can easily purchase a gift card via this link.

Shipping & returns

What are the shipping costs?

Shipping is free in Europe!

What is the delivery time?

We ship within 1 business day. Within the Netherlands and Belgium, the delivery time is 3 working days. For the rest of Europe 5 working days.

What is the return policy?

You can return undamaged and unused products in the original packaging within 30 days. Please see our "Return Policy" page for more information.

Are RØFF socks also for sale in a physical store?

At the moment our socks are only available online.

Customer service

How can I get in touch with customer service?

You can reach us by email or via our social media channels.

Can I cancel or change my order?

Unfortunately this is not possible. As soon as we receive your order, we will get to work for you.

Can I follow RØFF Socks on social media?

Follow us on Instagram, Facebook and TikTok for more news about our revolutionary socks. See you soon!

I think I have a good idea for a new, innovative RØFF Sock. What do I do?

Fantastic! We are always interested in creative challenges within our sock world. Send an email to info@roffsocks.com with a brief description of your idea so we can contact you.

Amazing Sleeve Sock

What is a Sleeve Sock?

Our Sleeve Sock is a sock that offers ultimate comfort during long walks, a day of work in the garden or during renovation work. The smart 'cover' on the sock ensures that nothing can get into your shoes.

What activities is this sock suitable for?

This sock is often used for walking and hiking, but the possibilities are of course endless. Especially moments when you are highly likely to get annoying bits falling inside your shoe, such as while gardening or doing DIY jobs.

Which type of shoes are suitable for the Sleeve Sock?

The Sleeve Sock is specifically designed for high walking or work shoes – it does not work with low (sports) shoes.

Which size is best for me?

If you have any doubts about the correct size, choose the larger of the two. Your feet can swell a little while walking.

How do I put on the Sleeve Sock?

Put on the sock like a normal sock. Raise the sleeve, step into your shoe and tie your laces. Put the sleeve down and make sure that the edge of your high shoe is completely covered by the sleeve. Attach the hook of the sleeve to your laces halfway down your shoe.

Are there washing instructions for this sock?

Wash the sock inside out at a maximum temperature of 40°C in the supplied washing bag. The sock is not suitable for tumble drying or ironing.

Where are the socks produced?

Our socks are designed in Belgium but made in our own production facility in China. We took this decision because of the wide variety of raw materials, machines and know-how available there.

Ultimate Grip Sock

What are Grip Socks?

Grip socks are performance socks with a non-slip surface. These socks are worn for extra stability during movement.

What activities is this sock suitable for?

You can wear the Ultimate Grip Sock for a wide range of sports and activities. The role of the grip sock is especially beneficial for active sports. Think of football, tennis, padel, basketball, volleyball, boxing, Pilates, yoga, handball, jogging and running.

Which size is best for me?

If you have any doubts about the correct size, choose the smaller of the two. A grip sock must fit well on your foot.

Are there washing instructions for this sock?

Wash the sock inside out at a maximum temperature of 40°C in the supplied washing bag. The sock is not suitable for tumble drying or ironing.

Where are the socks produced?

Our socks are designed in Belgium but made in our own production facility in China. We took this decision because of the wide variety of raw materials, machines and know-how available there.